Privacy Policy

Effective Date: 01/03/2024
Cikgu Mall (“Cikgu Mall”, “we”, “us”, or “our”) is committed to protecting the privacy of our users (“you” or “your”). This Privacy Policy describes how we collect, use, and disclose your information when you use our online shopping platform, Cikgu Mall (the “Platform”). We are inspired by the privacy practices of leading e-commerce platforms like Shopee and Lazada, but this policy is tailored specifically to the needs of Cikgu Mall and its users, the educators.

Information We Collect
We collect information to provide a safe, efficient, and personalized shopping experience on the Platform. Here’s what we collect:

Personal Information: This includes information that can identify you, such as your name, email address, phone number, mailing address, NRIC/passport number (for verification purposes only), and date of birth. We may also collect information about your educational background and areas of specialization, if you choose to provide it, to personalize your experience and product recommendations.

Account Information: When you create an account, we collect your username, password, and security questions. We recommend using a strong and unique password for your Cikgu Mall account.

Usage Data: We collect information about your activity on the Platform, such as the products you browse and purchase, your search queries, the pages you visit, and your interactions with sellers. This helps us understand your preferences and improve your experience.

Device Information: We collect information about the device you use to access the Platform, such as your device type, operating system, IP address, browser type, and unique device identifiers. This information is used for security purposes and to personalize your experience.

Communications: We may collect the content of your communications with us, such as emails, inquiries, and customer service interactions. This helps us respond to your requests and improve our services.

How We Use Your Information
We use the information we collect for the following purposes: To provide and operate the Platform: This includes processing your orders, managing your account, delivering products, and providing customer service.

To personalize your experience: We use your information to recommend products, personalize search results, and display targeted advertising that may be of interest to you.

To improve the Platform: We use your information to analyze how you use the Platform and to identify and fix any problems.

To send you promotional materials: We may send you promotional emails and notifications about new products, special offers, and other relevant information. You can opt out of receiving these communications at any time.

To prevent fraud and abuse: We use your information to protect the security of the Platform and to prevent fraudulent activity.

To comply with the law: We may use and disclose your information as required by law, such as to comply with a court order or subpoena.

Sharing Your Information
We may share your information with third-party service providers who help us operate the Platform and provide our services, such as:

Payment processors to process your transactions securely.
Shipping companies to deliver your orders.

Marketing agencies to send you promotional materials with your consent.

Customer service providers to assist you with your inquiries.

Data analytics providers to help us improve the Platform.

These service providers are obligated to use your information only for the purpose of providing the services we request and are prohibited from using it for any other purpose. We will never sell or share your personal information with any third-party for marketing purposes without your explicit consent.

Your Choices
You have choices regarding your information:
Accessing and Updating Your Information: 

You can access and update your personal information through your account settings on the Platform.

Marketing Communications: You can unsubscribe from our marketing communications by clicking on the “unsubscribe” link in any email you receive from us.

Cookies: You can control cookies through your browser settings. However, disabling cookies may limit your use of certain features of the Platform.

Data Retention: You can request to delete your personal information from our systems. However, please note that we may need to retain certain information for legal or compliance purposes.

Data Security
We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. We use a variety of security measures, including encryption and access controls, to protect your information. However, no internet transmission or electronic storage is completely secure, so we cannot guarantee the security of your information.

Children’s Privacy
Cikgu Mall is intended for users who are 18 years of age or older. We do not knowingly collect personal information from children under the age of 18. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us and we will take steps

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Platform. You are advised to review this Privacy Policy periodically for any changes.

Contact Us
If you have any questions about this Privacy Policy, please contact us at support@cikgumall.com